You have a cooling-off period of 14 days with us. If you are not satisfied, please contact our customer service via email or telephone. This way we can look for a suitable solution. Email us at: info@loreau.be or call: +31 541 299434.
As a customer you are responsible for the transport costs of your return shipment. We recommend returning the product with a track & trace code so that you can track your return shipment. Is the product you wish to return too large to return yourself? Our transport service can then collect the item from your home. You pay 50 euros in transport costs for this service. When we receive the item again in its original packaging and in salable new condition, we will issue the refund.